Lead Guest Experience Pastor
Full Time • Mesa
Position Title: Lead Guest Experience Pastor
Campus: Central Support
Reports To: Executive Pastor
Status: Full Time - Exempt
Position Summary:
The Guest Experience Pastor is a Central Support role supporting all campuses and will be responsible for championing and executing the ministry areas of Guest Experience (Parking, New Here, Greeters, Ushers, Café/Hospitality, and Information Central. They will be visionary and strategic in coaching staff and processes across ministries and campuses as well as creating opportunities and programs to reach those not yet a part of Central and help those that call Central home to take their next step in serving.
While this is a Central position, the Lead Guest Experience Pastor will provide coaching and direction in how we execute everything in the area of Guest Experience effectively across all campuses. This individual must fit within our collaborative culture, build teams of team members, team leaders, and coaches, and build teams that represents the campus and the community in areas of gender, ethnicity, and age. Our staff do not do ministry. As outlined in Ephesians 4:12, our job is not to do ministry but to “equip the saints to do the work of the ministry.” We do this through building serving teams. Our serving teams include team members, team leaders, and coaches. We also provide leadership to our teams as we Invite, Equip, and Engage those serving in Guest Experience.
This position moves forward the mission and values of Central Christian Church. The mission of Central is to lead people to discover and fully own their faith in Jesus. Our church values are Jesus First, People Always, and Made for More. You will also be expected to immerse yourself in our staff leadership culture of Jesus First, Same Team, Make It Better, Feedback Matters, Give It Away, and Healthy Hustle. Our culture is not aspirational, but conversational. It permeates how we speak and interact with one another as well as who we are and how we lead.
Responsibilities:
- Lead Central’s Guest Experience ministry & oversees the serving processes throughout Central.
- Lead the serving process and how the campuses Invite, Equip, and Engage people in serving across campuses and ministries.
- Provide accountability for Guest Experience budgets at campuses as well as establish and oversee the Central Guest Experience budget
- Coach Campus Guest Experience Pastors regularly
- Other duties as assigned
Knowledge, Skills and Experience Required:
- Have minimum three years of ministry experience
- Bachelor’s degree or equivalent in applied area
- Recent leadership experience of leading leaders
- Proven leadership experience in project management
- Solid organizational skills including attention to detail and multitasking skills
- Have recent team building and team leadership experience in a pastoral environment
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to act with integrity, professionalism, and confidentiality
- Be an innovator while executing daily tasks with excellence
- Have an eye for designing inviting environments
- Must show evidence of multi-generational cultural awareness and ministry experience
Competencies:
- Multi-Tasker - Able to work multiple projects simultaneously while remaining detail-oriented.
- Collaborative - Thrives in collaborative environment.
- Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. Has high change management skills.
- Interpersonal Savvy - Relates openly and comfortably with people across levels, functions, culture and geography. Build rapport in an open, friendly, and accepting way. Acts with diplomacy and tact.
- Builds Effective Teams – Builds strong teams that apply their diverse skills and perspectives to achieve common goals.
- Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. Follows through on commitments. Interacts with people with both grace and truth. Keeps confidences. Shows consistency between words and actions.
- Cultivates Innovation - Creates new and better ways for people to serve. Comes up with useful ideas that are new, better, or unique.
- Action Oriented - Takes new opportunities and challenges with a sense of urgency, high energy, and enthusiasm. Displays a can-do attitude in good and bad times. Steps up and handle tough issues.
Role model in personal life:
- Must align with the mission and values of Central Christian Church and be committed to doing Central no harm.
- Financially support the vision of Central Christian Church by tithing.
- Growing in your personal relationship with Jesus, while developing relationships to help people discover and fully own their faith in Jesus.
Model biblical integrity in all things:
- Adhere to and encompass the qualities and characteristics required of Central Christian Church employees, defined by the Employee Handbook.
- Be an active Owner at Central Christian Church, making every effort to uphold the six staff leadership culture values of Central.
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to stand, walk sit; use hands to finger handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift or move up to twenty-five pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
At Central, we are blessed to have an extraordinary team of people pursuing our goal of leading people to discover and fully own faith in Jesus. We value each individual and strive to maintain a work environment based upon commitment, loyalty, teamwork, and trust.
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